IT AND BUSINESS PROCESSING MANAGEMENT

WHY CHOOSE THE PHILIPPINES

  • In the Philippines, a world-leader in both voice and non-voice services, contact centre service is the largest and most mature service.
  • Beyond voice target services, the Philippines has strength in other services: IT support services, health information management, animation, game development and global in-house support centres for specific industries (telecoms, insurance and pharmaceuticals).
  • The Philippines competes on quality, not price. It also has a strong track record in this industry

PH IT-BPM INDUSTRY IN A NUTSHELL

The Philippines is the top destination for IT-BPM globally. On voice-related services, the country clearly has the upside, as various companies — Accenture, Convergys, and JP Morgan Chase & Co. — chose to do business in the Philippines. As to the success of our already established IT-BPM industry, it has kept on evolving and is now attracting sub-sectors such as health information management services, finance and accounting, app development, which are all the fastest growing in the country. 

Key Statistics

#1

#1 in voice based and #2 in non voice based business and process management (BPM) globally

#6

The Philippines position in the top 50 digital nations

7.6M+

People directly and indirectly employed in the industry

US$26.7BN+

Total industry revenue for 2020

ADVANTAGES AND OPPORTUNITIES

REPUTATION

With nearly 13% of the global IT-BPM sector outsourced, we’ve been a cost-competitive destination for major multinationals for the last two decades.

ACCELERATION

Our IT-BPM roadmap to 2022 is zeroed in on acceleration: strengthening existing capability, leveraging advances in technology and ensuring a future ready workforce. 

ADAPTABILITY

English-language skills and dedication of the workforce are the bedrock of our evolving IT-BPM industry. Significantly, the same pool of talented professionals is ready to adapt in higher value services like finance, education, healthcare, and IT support.

HYBRAIN

Founded in 2016 HYBrain is a dynamic software company based in the Philippines. They specialise in augmenting healthcare systems and creating unique and cutting edge methods of bridging the gap of service in healthcare.

Since establishing their base in the Philippines, HYBrain has seen year on year growth and credits the appealing business environment in the Philippines for providing them with multiple opportunities to expand. The diverse network of partners in the IT-BPM sector has given HYBrain access to clients in various business sectors.

As the world’s tech sector continues to grow, companies such as HYBrain have found the Philippines to be an ideal investment location to ensure that they are at the forefront of this growth.

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