IT AND BUSINESS PROCESSING MANAGEMENT

WHY CHOOSE THE PHILIPPINES

• In the Philippines, a world-leader in both voice and non-voice services, contact centre service is the largest and most mature service.
  
• Beyond voice target services, the Philippines has strength in other services: IT support services, health information management, animation, game development and global in-house support centres for specific industries (telecoms, insurance and pharmaceuticals).
• The Philippines competes on quality, not price. It also has a strong track record in this industry

PH IT-BPM INDUSTRY IN A NUTSHELL

The Philippines is the top destination for IT-BPM globally. On voice-related services, the country clearly has the upside, as various companies — Accenture, Convergys, and JP Morgan Chase & Co. — chose to do business in the Philippines. As to the success of our already established IT-BPM industry, it has kept on evolving and is now attracting sub-sectors such as health information management services, finance and accounting, app development, which are all the fastest growing in the country. 

REPUTATION

With nearly 13% of the global IT-BPM sector outsourced, we’ve been a cost-competitive destination for major multinationals for the last two decades.

ACCELERATION

Our IT-BPM roadmap to 2022 is zeroed in on acceleration: strengthening existing capability, leveraging advances in technology and ensuring a future ready workforce. 

ADAPTABILITY

English-language skills and dedication of the workforce are the bedrock of our evolving IT-BPM industry. Significantly, the same pool of talented professionals is ready to adapt in higher value services like finance, education, healthcare, and IT support.